Store Policies
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policies for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Returns and Refunds
How It Works
If for any reason you are not happy with your purchase, you may return your item(s) within 15 days of delivery for a full refund. The refund is subject to meeting the requirements of of our refund policy.
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To initiate a return you will need to email sales@anzaraboutique.com. You will also need to provide your order number, contact details and reasons for return.
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You will be provided with a shipping address. All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries.
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All returns are subject to inspection before a refund is processed. Upon a satisfactory inspection your refund will be processed immediately. We will pay for any return shipping costs if the return is the result of our error or due to an item defect.
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Our returns and refunds policy is subject to Australian Consumer Law. Australian Consumer Law ensures that you receive compensation or a replacement if the goods fail to be of acceptable quality.
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Our Shipping Policy
How We Do It
We ship from Adelaide, South Australia.
We process orders within 2-3 days (excluding weekends and public holidays).
Successfully placed orders will receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at sales@anzaraboutique.com. We will not be able to make any changes to your order after it has been shipped.
Please review and ensure that you have entered the correct address, as we are not responsible for non-delivery due to errors in the address that you provide.
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Flat Rate Shipping Across Australia
Small
Regular (Parcel Post) $9.15 + packaging
Express Post
$12.15 + packaging
Medium
Regular (Parcel Post)
$12.50 + packaging
Express Post
$16 + packaging
Large
Regular (Parcel Post)
$15.75 + packaging
Express Post
$19.75 + packaging
Extra large
Regular (Parcel Post)
$18.95 + packaging
Express Post
$25.95 + packaging
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International shipping is available.
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Our Privacy Policy
How we look after your personal details
Anzara is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by email, via our website www.anzara.com.au, from social media sites from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Anzara will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Anzara
PO Box 8, Rundle Mall SA 5000
+61 432 324 740